Support

Frequently Asked Questions

I lost my progress. Can you recover it?

Progress and your remaining continues are stored on your device. The game does not currently offer cross-device progress sync, and support cannot reconstruct a lost save. Restoring purchases does not restore gameplay progress.

How do I restore my purchases?

Open the in-game Store and tap "Restore Purchases" using the Apple Account that made the purchase. Eligible themes, sound purchases, and an active subscription can be restored. Continue packs are consumable purchases and are not restored as a new balance after they have been delivered or used.

How do subscriptions work?

Check the Store for the current price and included benefits before subscribing. Subscription benefits require an active entitlement. You can manage or cancel renewal in your device's Apple Account subscription settings. A canceled subscription normally remains available until its paid period ends; refunded or revoked purchases may lose access sooner.

When does the daily challenge change?

The daily challenge follows the UTC date, so the reset may occur during the day in your local time zone. Replaying the same day's challenge starts from the same daily seed.

What content should I expect?

Use the modes and benefits shown in the current game and Store. Future realms, story chapters, and other unfinished content are not a promise of purchase. Contact support if a description is unclear before buying.

A purchase has not appeared.

Check that Apple completed the purchase and that your device is online, then reopen the game. A purchase awaiting approval will not grant content until Apple approves it. If it still does not appear, contact support with the product name and approximate purchase time. Never send a password, verification code, or payment-card details.