Support

Frequently Asked Questions

How do recommendations work?

Embarq uses a 17-dimension travel personality model built from your preferences, check-ins, and interactions. The AI matches destinations to your unique travel style using this profile.

How do I manage my subscription?

Go to Settings on your iPhone > Apple ID > Subscriptions > Embarq to manage or cancel your subscription.

Is my loyalty program data synced with airlines/hotels?

No. Loyalty data is manually entered and tracked locally. We are not affiliated with any airline or hotel program. Always verify balances with your loyalty program directly.

Can I export my trip data?

Premium subscribers can export trips to PDF and calendar formats from the trip detail view.

How do I delete my account?

Go to Profile > Settings > Delete Account, or email us. All your data will be permanently removed.

What does the Vibe Check do?

Vibe Check is a quick-select interface that captures your current travel mood. It helps the AI refine recommendations to match how you're feeling right now, not just your overall preferences.

Are my check-ins visible to others?

Only if you choose. Each check-in can be set to private (only you) or public (visible to followers). Private is the default.