Familect
Support
Need help?
Email support@seldonstrategies.com. Include your device model, iOS version, app version, and a short description of what happened.
Frequently Asked Questions
Who are the Guide and Learner?
The Guide is a family member who helps choose a useful Korean outcome and reviews the mission. The Learner completes the lesson and controls whether detailed learning information is shared.
Does the starter mission use AI?
No. The included starter mission is curated and bundled with Familect. Opening or completing it does not make an AI request.
What can my Guide see?
By default, a Guide sees assignment and completion status, the broad objective and concepts practiced, readiness, and outcomes the Learner chooses to share. Detailed answers, timing, mistake history, and recordings remain private.
Why does Familect ask for microphone access?
Microphone access is optional and requested only when you choose a speaking-practice feature. You can continue without granting it. Raw recordings are deleted after transcription by default unless you explicitly choose to save them.
How do I export my data?
Sign in, open Settings, and choose Export My Data. Familect prepares a private, time-limited download when the export is ready.
How do I delete my account?
Sign in, open Settings, choose Delete Account, and confirm. This permanently removes your Familect account and associated app data. The action cannot be undone.
Is Familect a substitute for a teacher or interpreter?
No. Familect is a language-learning aid. Review important wording with a fluent speaker and use a qualified interpreter for medical, legal, safety-critical, or other sensitive situations.